Lost Luggage? How to Handle It

Landing in a new destination is exciting—until you realize your suitcase didn’t make it. Whether it’s delayed, misplaced, or completely lost, dealing with missing luggage is stressful. But before you panic, take a deep breath. Most lost bags are found and returned within 24-48 hours. In the meantime, here’s how to handle the situation, minimize the hassle, and make sure you’re compensated for the inconvenience.

Step 1: Stay Calm and Report It Immediately

As soon as you realize your bag is missing, go straight to the airline’s baggage service desk—usually located near the baggage claim area. Provide your luggage tag (the one they gave you at check-in) and describe your bag in detail. The airline will file a Property Irregularity Report (PIR) and give you a reference number. Keep this—you’ll need it for updates and possible compensation.

Step 2: Ask About Compensation and Essentials

Many airlines will reimburse you for essentials like toiletries and clothing while your bag is missing. Ask about their policy and what you need to do to get reimbursed. Some airlines also provide an emergency kit with basic toiletries—always ask, because they won’t always offer it upfront.

Step 3: Track Your Bag

Most airlines now offer online tracking for delayed luggage. Use the reference number from your report to check your bag’s status on the airline’s website or app. Some airlines even have baggage tracking built into their app, so you can see exactly where your bag is.

Step 4: Buy What You Need (and Keep Receipts)

If your bag is delayed for more than a few hours, you might need to buy some essentials—clothing, toiletries, or even a charger. Keep all your receipts because airlines are required to reimburse you for reasonable expenses. Just don’t go overboard—buying designer clothes probably won’t be covered.

Step 5: Know When to Escalate

If your bag hasn’t been found within a few days, call the airline’s customer service and ask for an update. If they’re unresponsive or unhelpful, escalate the issue by asking for a manager or filing a formal complaint. After 21 days, most airlines consider a bag officially lost—and you’re entitled to compensation.

Step 6: File a Claim for Compensation

If your bag is lost permanently, you can file a claim for compensation. The amount depends on the airline and whether you’re flying domestically or internationally. The maximum compensation for lost luggage under international law is around $1,800, but actual payouts vary. Submit your claim with an itemized list of what was in your bag, along with any receipts if you have them.

The Verdict: Prepare for the Worst, Hope for the Best

Lost luggage is frustrating, but most bags are recovered. To make things easier, always pack essentials in your carry-on (including at least one change of clothes), take a photo of your luggage before checking it in, and keep important items like electronics, medications, and valuables with you. If your bag does go missing, handle it calmly, follow up, and make sure you get what you’re owed.